Privacy Policy
Last updated: October 1, 2025
Livegistics, Inc. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our websites, applications, products, and services that link to this policy (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
Through the Services.
In communications, including email, text, chat, and other electronic messages, between you and the Services.
When you interact with our advertising and applications (including mobile apps) on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party that does not link to this policy; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.
Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. We may provide additional or different privacy policies that are specific to certain features, services, or activities.
This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children’s and Minors’ Data
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.
The Personal Data That We Collect or Process
“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information.
The types and categories of personal data we may collect or process include:
| Category | Examples | Source | Purpose | Sharing / Disclosure |
|---|---|---|---|---|
| Identifiers | Name, email, phone number, IP address, account ID | Provided directly by you, website/app | Account management, communication, service delivery | Trusted service providers |
| Personal Information | Billing address, billing contact (name, email) | Direct submission | Order fulfillment, payment processing | Payment processors, fulfillment partners |
| Internet / Network Activity | Browsing behavior, pages viewed, click data, device info | Automatically collected via website/app | Analytics, service improvement, personalization | Analytics providers |
| Geolocation Data | Approximate or precise location, load data | Device GPS or IP | Personalization, navigation, service availability | Service providers, Enterprise Users |
| Professional / Employment Info | Job title, company | User-submitted profiles | Eligibility, communications | Internal use only |
| Commercial Information | Purchase history, warranty and operational history, transaction records | Direct submission | Marketing, service improvement | Marketing partners |
Some of the information identified above may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.
We also collect:
User Content. Content and information you elect to provide as part of your profile or in any reviews you make through the Services or emails, chats, or other communications sent to us.
Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.
If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.
How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information about you when you interact with our Services, such as when you create or update an account, or create, upload, or post content to the Services, including reviews, media such as photos, videos, or audio recordings.
Automatically Through Our Services
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies and other tracking technologies.
We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking). Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.
The technologies we use for this automatic data collection may include:
Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
Web Beacons. Some parts of the Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or [opened an email ]and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).
To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by contacting us as indicated below. Please note that some Services or features may be unavailable as a result.
When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:
Advertisers, ad networks, and ad servers.
Analytics companies.
Your device manufacturer.
Your internet or mobile service provider.
These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
From Business Partners and Service Providers
We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as payment processors. We also may receive personal data from business partners that we engage to share consumer information with us.
Social Media and Other Sites
When you interact with us on social media platforms, any data you provide to those platforms is governed by their privacy policies. We do not control how social media platforms collect, use, or share your information. Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal data, to:
Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
Manage your registration as a user of the Services.
Provide Enterprise Users (as defined below) with location, load and other data collected from Users (as defined below) as part of the management of tracking and reporting on material load transportation and logistics.
Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the Services. Please note that SMS opt-in or phone numbers for SMS are not shared with third parties or affiliates for marketing purposes.
Attend and manage your requests to us.
Fulfill any other purpose for which you provide it.
Improve our Services, including by analyzing your information and creating aggregated data derived from your information) to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of technology like machine learning and large language models, which may include training these models or sharing with third parties for model training.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about the users of our Services is among the assets transferred.
Location Data
Our Services are used by Mobile Users to support an Enterprise User and are designed to facilitate coordination, tracking and reporting of location and load data and other aspects of material handling and transfer. GPS tracking and mapping of location and load information is collected and managed by our Services to support the business operations of Enterprise Users. Location data is provided to or accessible by Enterprise Users. We do not use Location Data for any reason other than to support Enterprise Users.
As used herein, “Mobile User” means a user of Services that is engaged by an Enterprise User as an operator, transporter or material handler for material transportation, hauling and handling and whose location and load data is collected and used by the Enterprise Users to manage and track material handling activities and logistics. An “Enterprise User” is a client or customer of Livegistics that uses Livegistics Services to facilitate real-time logistics management from point of origin to point of destination, including transportation tickets, manifests and related documentation.
Use of Artificial Intelligence
We may use artificial intelligence (“AI”) to improve our services, personalize your experience, and provide automated responses. AI may process information you provide, including personal data, but does not replace human judgment. Data used by AI is handled according to this privacy policy and shared only with trusted partners when necessary.
Who We Disclose Your Information To
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also disclose personal data that we collect, or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our organization.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Livegistics’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Livegistics is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal data:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our End User License Agreement and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization or others.
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.
Advertising, marketing, cookies, and other tracking technologies choices:
Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked.
Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target audience preferences, newsletters, marketing or promotional materials and other information that may be of interest to you, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us as provided below.
Location Data. You can choose whether or not to allow the Services to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly, and you may not be able to use the Services.
State and International Privacy Rights
United States Residents
Depending on your state of residency, you may have certain rights related to your personal data, including:
Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information, and it will be included in the response to your access request.
Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information’s nature and processing purpose.
Deletion. You may request that we delete personal data about you that we maintain, subject to certain exceptions under applicable law.
Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.
Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.
To exercise any of these rights, please contact us as provided below.
California Residents
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:
Some browsers and browser extensions support the Global Privacy Control (GPC), which can signal your choices to opt-out of the sale or sharing of personal information. When we detect such a signal, we will make reasonable efforts to honor your preferences as required by California law.
To exercise any of these rights, please contact us as indicated below.
European Union / European Economic Area (EU/EEA) Residents
If you are a resident of the EU/EEA, the General Data Protection Regulation (GDPR) provides you with certain rights regarding your personal data. These rights include:
You also have the right to lodge a complaint with your local data protection authority if you believe your data rights have been violated.
To exercise any of these rights, please contact us as indicated below.
How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.
The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.
How We Retain Your Personal Data
We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.
Changes to Our Privacy Policy
We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.
Contact Information
To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at:
By email: support@livegistics.com. By phone: 1-800-858-9332 By mail: 2200 Hunt St., Detroit, MI 48207
