Company Culture Starts at the Ground Level with Livegistics

Livegistics founder, Justin Turk, is a third-generation entrepreneur in the construction industry. But instead of jumping right into construction like his family, he took a different path. Justin went to college to become a software developer, then got his Master’s in civil engineering and construction management. With the partnership of his education and familial ties to construction, the foundation for Livegistics was created naturally.

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At the core of the Livegistics software is a deep understanding of their client's business. Their platform is designed to bring the construction industry into the world of technology through real-time data and predictive software that helps to reduce waste and work more efficiently on a project. The data they provide enables their customers to make more insightful decisions for tomorrow and allows contractors and construction companies as a whole to be more proactive than reactive.

“The data is so important in real-time fashion because the work in construction has already been done weeks before you know if you’ve made money or not and if you were compliant or not. We help our clients focus on the unknown and see things they may not have — because that’s so much of what the construction industry is: unknown,” says Justin.

Livegistics is focused on significant impacts through their software — to support the environment and local communities, help businesses make better decisions financially, and reduce carbon emissions and reduce waste. And after their $6M seed fundraise, they’re just getting started.

 

Building a Culture with Community in Mind

When it comes down to it, the product and the community go hand-in-hand and the company culture impacts that. The Livegistics team is made up of people who are passionate about the work they do and their impact on the environment.

“We see our team members as more than a Customer Service Rep, more than a Developer — we go beyond title. We know they have hobbies and interests that can benefit the Livegistics mission and want to nurture those for the individual, but also for our company,” says Justin. “We have a team member who has expertise in urban gardening, so we asked them to teach us and figure out how to incorporate urban gardening in our messaging as well. We have another team member who is passionate about recycling and sustainability. I know these skills are valuable to our team and our work.”

The Livegistics software, in combination with community help and buy-in, cleans up neighborhoods and builds a healthier and more sustainable tomorrow.

“We’re helping communities live better,” says Justin. “Since the start of the COVID-19 pandemic, the amount of illegal dumping has sky-rocketed and the amount of waste in landfills is at an all-time high. We work with 26 landfills across the country to ensure they are compliant and aid in the fight to keep our environment and our communities clean. We’re also seeing tire disposal challenges in urban areas.”

Livegistics Team

Nurturing the Livegistics Company Culture

Livegistics faces the same challenges any remote company does with a team separated by screens. Leadership may ask that everyone have their camera on for a certain meeting, but there’s trust that has been built by bringing the right people onboard.

“You don’t know it’s working until it’s working,” says Justin. “My team is strong, determined, and relentless in the pursuit of excellence, and my leadership team and I do whatever we can to nurture that.”

Things like regularly celebrating wins, announcing an Employee of the Month, and ensuring every single individual knows they are part of the Livegistics journey, are just a few examples of this thriving work culture.

Justin also believes that every voice matters, regardless of title or years of experience. Supporting his team is very important to him. He knows that creating a safe space for people to voice ideas, opinions, and even what’s going on in their personal lives only makes for more engaged employees — and successful ones.

Although Justin loves to see these values come through in his employees, he knows it’s important to be an example for them as well. He’s a mentor for other community startups, a football coach, and more. He says, “I want people to learn things that help them grow individually, spread their wings, and do what they want. It’s why I regularly give advice and ideas, connect with people, and share knowledge.”

Building the Livegistics Team

When it comes to building the Livegistics team, interest or experience in construction aren’t at the forefront as one may think.

Livegistics looks for talent who are skilled in tech, but they also put a lot of weight on people who have leadership skills. Through the interview process, the team seeks to find out how a candidate feels about responsibility and ownership — with minimal focus on construction. “We can teach people about construction and we do. I want to know if someone is willing to speak up and is relentless in the pursuit of excellence among other things,” says Justin.

For those members of the team who work face-to-face with the customer, the expectation is to bring the most exciting version of you every day. Justin knows the customer is the most important piece of the puzzle and how his team interacts with them is top of mind. “It’s important to think outside yourself, communicate thoroughly, and follow through on any promises you make.”

Working at Livegistics not only means an exciting product and great company culture. It also means unlimited PTO, a fun workplace, and a real environmental impact.

 

Reference:

https://www.purpose.jobs/blog/company-culture-starts-at-the-ground-level-livegistics

 


Livegistics Spotlight - Welcoming New Hires to Our Team

Terese Ingram

Customer Solutions Specialist

Born in the City of Detroit, Terese is a product of St. Martin DePorres and Farmington High Schools. Her post high school education has been focused on marketing and customer service. Terese has a long track record with providing exceptional customer service with companies such as Quicken Loans and DTE Energy. Several years ago she also served as a Field Engineer for one of Metro Detroit's largest demolition contractors. These experiences give her a very in-depth understanding of how to relate to customers in the construction industry. In a fast paced, production demanding environment, accessibility and solutions must go hand in hand.

"Every time.... No Exceptions..... No excuses. I learned that while working for some of the most successful corporations in the United States and I have applied that to my day to day interactions with customers. You have to have patience with technology. Technology is forever evolving and everyone doesn’t necessarily feel safe. You have to be their step by step guide until they’re comfortable."

~ Terese Ingram

 

 

 

 

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Blaze Contracting goes digital with Livegistics LTS, Recovering Lost Manifests, and Automating Invoice Reconciliation

About Blaze Contracting

Blaze Contracting, Inc. is a nationally recognized, heavy civil prime contractor that is headquartered in Detroit Michigan. Blaze serves a broad range of markets including transportation, automotive, government, industrial, education, commercial, manufacturing, healthcare, athletic, gaming, aviation, and private multi-housing development. The company is well known for self-performing and managing, high profile, critical acclaimed projects, with great success while maintaining the highest safety standards, exceptional service, and administrative ease for the benefit of its customers. Blaze self performs mass and surgical excavations, grading and land balance, site remediation, aggregate installations, storm sewer and detention/retention systems, sanitary sewer, and water main installations. The company owns and maintains a large fleet of light and heavy construction equipment that is equipped with the latest technologies in the construction industry. Learn more: https://www.blazecontracting.com

The Challenge

   “As advanced as Blaze Contracting was in its job execution, we recently recognized that breaking away from the antiquated paper-based system we were using to manage our trucking production was absolutely necessary and would increase our efficiency. This change to our field operation would be beneficial to every aspect of our business from estimating to project management all the way to accounting,” said Justin Turk, Blaze Contracting’s Director of Program Management.

“The paper-based process has been mind-numbing. The documentation requirements on today’s projects is extensive. Each manifest had to follow its own path through the hauling operation in the field (often involving multiple steps, depending on the job type), and then each manifest had to be collected by Blaze from the truck driver,” Turk explained.

“Then, once the paper manifests had been collected – and we collected ours in boxes – assuming the manifests were correct with the hauling and weight details, they needed to be reconciled with the appropriate invoice. That took hours and hours of labor. After all of the verification steps were complete, many times the owner’s representative wanted these records before invoicing/payment was approved,” Turk said. “Since a reconciliation of a manifest with an invoice is ‘as good as cash,’ we have a vested interest in getting that reconciliation done…and in recovering manifests lost in the field, like when they drop between the seats in the truck, or get sent through the laundry when the driver gets home. As for how many trips we’re talking about here, just one recent job for us, the Red Wings Arena in Detroit, had us hauling one million tons of material, 50 tons at a time. That’s 20,000 loads. Even one lost ticket per day adds up to hundreds of thousands lost each year. Assuming a 1% loss rate on our 20,000 loads, you are talking about 200 lost tickets. You can start to see that paper-based systems are a serious issue directly affecting profitability.”

“As background, there are two essential kinds of trips in the heavy hauling / civil contracting world that we work in,” Turk said. “Those are drop offs, as when we bring material into a site, like from a quarry. And there are haul outs, when we bring material from a site to a waste management facility or to another site. Both types of hauling have idiosyncrasies in record keeping, and some of that extends even beyond our internal tracking systems, such as when we haul regulated or hazardous waste. Sometimes trucks are paid for by the trip, or by the trip and by weight, or just by weight. Sometimes every truck must be weighed and recorded. Some truckloads must have demonstrated chain of custody maintained for each load. Adding to these challenges, every load has a unique project number, often six digits long, and every load must be signed for at least once in the dispatch-to-dump process. Often, records are kept in triplicate. So, we just had to ask: Why can’t we do this digitally? Well, we could.”

The Solution

   To go digital, Blaze Contracting, working with Justin Turk’s guidance, brought in Livegistics™, a new software solution provider for the civil, demo/construction, and heavy-hauling industries. Its flagship solution, Livegistics LTS™, offers logistical capability unavailable from any other software provider. A multi-tiered solution, Livegistics LTS digitizes, captures, tracks, and reconciles every aspect of Blaze Contracting’s trucking operation, replacing paper-based processes, and offering automatic invoice-to-manifest reconciliation. (The “LTS” in the product name stands for load tracking system.)

“All Livegistics LTS data is real-time, cloud-based, always current, and available from anywhere,” Turk said. “Blaze Contracting imports work estimates, track activity by volume, and we can set haul targets by quantity, daily, weekly, or monthly. Livegistics LTS let us see all the data. And it works for our multi-state operations. For some clients that run their own software, we can integrate Livegistics directly with it.”

Blaze Contracting’s project managers, superintendents, and foremen can now monitor real-time activity on any project. In the past, we ran the risk of exceeding our contractual projected quantities because live data was not available. Someone had to add all the tickets together then share that information with the right decision makers. Now with Livegistics LTS Civil, they can receive alerts on project status. The software also generates reports by date, material, activity in PDF, Excel, and custom formats.

“Plus, Livegistics LTS Civil also offers advanced quantitative analysis and job status. Livegistics has become part of our accounting process. Have we even thought about going back to paper only?” Turk said, “No way.”